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| What
is Quality Management (TQM)? |
Total Quality Management (TQM) is systematic problem solving for continuous
improvement. It is both a philosophy (based on Edward Deming) and a set of
guiding principles that represent the foundation of the continuous improvement
process within an organization.
What's
involved ?
Small teams of people, who focus on continually improving what they do by tracking
their quality and reviewing it. Then Corrective and preventive actions (CAPA)
ofor improvement while on job.
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| Overviwed
of Total Quality Management (TQM) |
TQM
is a management philosophy that transformed the products
and processes of leading Japanese companies.
TQM pays constant
attention to the needs of the customer and requires a continuing
process of gathering relevant information and data. TQM assumes
that most of an organization's problems are due to flawed processes,
not shortcomings of employees. Ultimately, TQM aims at organization-wide,
continuous improvement that exceeds the expectations of the
customer/client. TQM represents a "paradigm shift" and
strives for nothing less than a new corporate culture.
The
fathers of TQM are generally recognized to include, among
many others, W. Edwards Deming, Joseph
M. Juran, George Box,
and Philip Crosby in the United States and Genichi Taguchi
and Kaoru Ishikawa in Japan. As its name implies, TQM focuses
on quality. Juran defines quality as "fitness for use" by
the customer while Deming contends that quality "should
be aimed at the needs of the customer, present and future." By
either definition, the customer decides whether a product is
of high quality, not the participants in the process that created
the product.
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| Deming's 14 Points for Management |
Deming has abridged his philosophy in a set of 14 principles
for the transformation of an organization. Deming's fourteen
principles are powerful, universal axioms based on the assumptions
that individuals want to do their best and that it is management's
job to enable them to do so by constantly improving the system
in which they work. They are:
- Create
constancy of purpose for improvement of product and service.
- Adopt
the new [Deming] philosophy. We are in a new economic age.
- Cease
dependence on inspection to achieve quality...Build in quality
in the first place.
- End
the practice of awarding business on the basis of price alone.
Instead, minimize total cost.
- Improve
constantly and forever [every process].
- Institute
training on the job.
- Institute
leadership. The aim of supervision should be to help people...to
do a better job.
- Drive
out fear.
- Break
down barriers between departments.
- Eliminate
slogans, exhortations, and targets...for zero defects and
new levels of productivity.
Such exhortations only create
adversarial
- relationships,
as the bulk of the causes of low productivity belong to
the system
and thus
lie beyond the power
of the work force.
- Eliminate
work quotas, management by objective, management by numerical
goals. Substitute
leadership.
- Remove
barriers that rob people...of pride of workmanship.Institute
a vigorous program
of education
and self-improvement
for everyone.
- Put
everybody in [the organization] to work to accomplish the
transformation.
- Deming's
System of Profound Knowledge
Deming
builds his 14 principles on four areas of "Profound
Knowledge" concerning
what people need
to believe and know.
Each [area]
forces
one
to confront what he or she accepts
about people and
processes in organizations with
what
they intuitively 'know'.
One principle of profound knowledge - that workers are intrinsically
motivated to do the best job possible (if only management systems
permit them to do so) - calls into question the traditional
top-down corporate management structure. Instead, TQM builds
trust by empowering employees to implement change and to make
improvements to products and services. Furthermore, TQM is
based on the idea that those feeling the impact of the decision
should be involved in making it.
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| What
is a Total Quality Management (TQM) Enviroment |
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Customers
would receive what they ordered-without errors or mistakes,
on time, all the time and for the right price.
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Suppliers
would meet your requirements. Incoming inspections, inventory
levels, and administrative hassles would be reduced or
eliminated.
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Sales
staff would spend their time working with customers,
understanding their needs and getting orders, instead
of acting as schedulers or expediters taking the heat
for poor quality, late delivery, or paperwork errors.
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New
products, processes and services, would be developed
to agreed-upon requirements, as scheduled and at lower
costs.
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People
would enjoy their work as they became proactive in doing
their jobs. They would stop spending large amounts of
time responding to crises and dealing with a constant
level of recurring errors and mistakes.
Benefits
When organizations embark on a systematic approach
to quality improvement based on a TQM principles, they
gain both measurable and intangible benefits.
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The
company becomes more competitive.
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Increased
market share.
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Cost
reductions.
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Things
happen faster.
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The
organization becomes easier to manage.
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Communications
improvement.
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People
help solve problems, experiencing less frustration
and more satisfaction.
How
We Can Help?
IQMS consists of full-time trainers
and consultants with industry-diverse experience. While
we do use industry proven approaches and methodologies,
we tailor these to fit your organization’s specific
needs.
A unique combination of manufacturing experience,
business and financial expertise, and a "hands-on" approach
creates a recipe for our clients' success.
We not only identify and prioritize opportunities
to add significantly
to your bottom line; we develop and help our clients implement a plan for
exploiting those opportunities to achieve financially measurable success. IQMS provides comprehensive TQM programs, please contact
us for more info.
Inspection/Containment
Services
Automotive parts inspection, sorting and reworking
solutions.
Time is money. Nobody understands this more than those supplying to the automotive
sector. In order to remain both competitive and profitable, companies must
deal with quality issues immediately before they can cause additional problems.
As soon as you contract with IQMS as a third party quality control
service, we go into action.
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We
inspect suspect material according to clearly designated
criteria and procedures.
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We
separate and mark each inspected part as conforming
or non-conforming.
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We
quarantine rejected or defective parts.
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We
deliver a site report to the quality, production, and
materials handling personnel.
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We
keep you informed as the work is done. Visitation reports
are sent to the contracting supplier after each sort,
or each day's activity.
When
you are faced with non-conforming or discrepant material,
let IQMS assist you. We have a variety of services
to ensure that materials are inspected and dealt within
the most appropriate manner, including:
Sorting
The IQMS employs qualified
personnel to sort specified lots of non-conforming
or discrepant material.
Rework
Sometimes a non-conforming part can be used if
it is modified or reworked. IQMS will work with you to
rework the identified part to your documented specifications.
3rd
Party Inspection
IQMS is a 3rd party Inspection resource
that can help you deal with quality issues quickly. Parts
can be inspected at your location, or diverted from your
facility to our warehouse for inspection before they are
delivered to your customer.
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