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Welcome To IQMS "The cost of Quality is roughly 25 to 40 percent of revenue" - Mikel J.Herry and Richerd Schroeder (Authors of Six Sigma)
Quality Management Systems

Six Sigma
Lean Manufacturing
Total Quality Management
Kaizen
SPC (Statistical Process Cotrol)
Work Place Improvement
Quality Circles
Quality Methods
ISO consultant Delhi Five Whys
Quality Management Systems Just-in-Time (JIT)
Quality Management Systems Kanban
Quality Management Systems Keiretsu
ISO consultant     Poka Yoke
ISO consultant     Quality Function Deployment (QFD)
Quality Management Systems Seven Types of Mudas (waste)
Quality Management Systems Single Minute Excahnge of Dies (SMED)
ISO consultant Delhi Take Time
ISO consultant Delhi Total Productive Maintenance (TPM)
ISO consultant     Value
ISO consultant     Key Ingredients in Business Process Re-engineering
ISO consultant     World Class Manager
ISO consultant     World Class Leadership
ISO consultant Delhi

 

Five Whys


Quality Methods
There are a lot of quality methods being used out there, so we thought we would give you a brief overview of each one to help you understand what they are all about.

Five Whys
Taichno Ohno's practice of asking "why" five times whenever a problem was encountered, in order to identify the root cause of the problem so that effective countermeasures could be developed and implemented.



Just-in-Time (JIT)


A system for producing and delivering the right items at the right time in the right amounts. JIT approaches just-on-time when upstream activities occur minutes or seconds before downstream activities, so single-piece flow is possible.


Kanban

A small card attached to boxes of parts that regulates pull in the Toyota Production System by signaling the upstream production and delivery.

Keiretsu

A grouping of Japanese firms through historic associations and equity interlocks such that each firm maintains its operational independence but establishes permanent relations with other firms in its group.

Poka Yoke

A mistake-proofing device or procedure to prevent a defect during order taking or manufacture.

Quality Function Deployment (QFD)

A visual decision making procedure for multi-skilled project teams which develops a common understanding of the voice of the customer and a consensus on the final engineering specifications of the product that has the commitment of the entire team.


Seven Types of Mudas (waste)

Taiichi Ohno's original enumeration of the wastes commonly found in physical production. These are overproduction ahead of demand, waiting for the next processing step, unnecessary tranport of materials, over processing of part due to poor tool and product design, inventories more than the absolute minimum, unnecessary movement by employees during the course of their work and production of defective parts.


Single Minute Excahnge of Dies (SMED)

A series of techniques pioneered by Shigeo Shingo for changeovers of production machinery in less than ten minutes. One touch setup is the terms applied when changeovers require less than a minute.


Take Time

The available production time divided by the rate of customer demand. For example, if customers demand 240 widgets per day and the factory operates 480 minutes per day, takt time is two minutes; if customers want two new products designed per month, takt time is two weeks. Takt time sets the pace of production to match the rate of customer demand and becomes the heartbeat of any lean system.


Total Productive Maintenance (TPM)

A series of methods, originally pioneered by Nippondenso to ensure the every machine in a production process is always able to perform to required tasks so that production is never interrupted.


Value

A capability provided to a customer at the right time at an appropriate price, as defined in each case by the customer.

Key Ingredients in Business Process Re-engineering


The key ingredients in reengineering are information systems technology, process and People.

Information Systems Technology
Reengineering is enabled by extensive use of networked integrated personal computers which make it possible to process virtually all HR paperwork electronically and automate the delivery of most of human resources services . As important as PCs themselves are the communication links among them, which permit information on any machine anywhere to be communicated to any other at (potentially) the speed of light .

Process
Reengineering makes use of classical industrial engineering work analysis methods: cost benefit /value analysis ,work flow charting and systems and operations analysis .Nothing new here: all of these methods have been around for 100 years .Knowing how to use these methods is, however, a basic prerequisite for actually doing reengineering

People : Empowered - and Competent - and Employees and Teams
People are frequently neglected in reengineering projects ,perhaps because most of reengineers are former IS professionals ,accountants or MBAs. Yet anyone with anyone experience with reengineering knows that people are the most important ingredient :reengineered work flows do not work without empowered and competent employees able to use them.

Empowerment in reengineered work means that employees closest to customers are given the authority to do the whole job as case managers for their customers. Competencies required are not just technical (the ability to operate the expert system ).More important are motivation ,maturity and interpersonal competencies :the willingness to take responsibility for making significant financial decisions as well as interpersonal skills to calm angry customers denied loans and the like.


Implications of Reengineering for the Human Resources Function
Reengineering has major implications for human resources professionals :automation, outsourcing, integration and radical decentralization needed to perform effectively in the future

Automation
Most (70%)HR Services will be provided by personal computers and interactive voice response systems connected to the central HR database. Data generated by thousands of daily HR transactions will be monitored by smart agent software programs, and findings regarding the moment - to moment state of the firm's human resources assets will be reported via EIS to top management.

Outsourcing
The most profound of HR reengineering will be outsourcing .A Conference Board survey indicates that 80% of large U.S organizations are considering outsourcing most or all of human resources.
The temporary firms will offer other organizations the most radical proposition :you don't want to "own" employees-just lease them from us, and we will take care of all human resources."

Outsourcing options are created and made practical by information systems that permit "virtual" performance of any HR service anywhere by anyone. Employees could not care less whether "payroll" is in Mumbai or Bulgaria as long as their checks are deposited on time.

Integration
HR functions - staffing , performance management, training and development , compensation and so on - now balkanized among competing fiefdoms of specialists , will be integrated by IHRMIS and used directly by employee end users to get bundles of multiple services to solve problems or achieve personal objectives .

Radical Decentralization
In the way HR services are provided : From HR Professionals providing services to line manager and employee self service directly from their workstations. Currently under way is second and much more profound decentralization : that of HR Services provided by HR processionals to their line managers and employees essentially will serve themselves (empowerment)aided by user -friendly silicon HR advisor


World Class Manager


Articulate a vision

The best mangers or leaders are visionaries. They do not get caught up in the minutiae or obsess over every detail, but instead inspire others to execute on that vision.The manager articulates a general vision and communicate to the team, the idea of laying out a general vision is to give direction to the team and to empower them to turn it into reality. In order to make sure that you have a confident team, allow them to make decisions and set stretch goals. The key is helping people reach for the unreachable, and to celebrate when they come close. That will build confidence into the fabric of the organization and prepare the tem for the grater challenges.

Put values first
Put values first then numbers. While numbers are, of course, times that numbers must be discussed, but not always. Focus can be on the key behaviours and actions tha will delight customers and win new business.

Rewrites his agenda
Embracers of change come to work each and every day ready to rewrite their agenda. Because change is constant, it is not practical to expect one’s agenda to go unchallenged, even for a single day. Whether it is a strategy for business or career, do not develop a long term plan and blindly stick to it. Have long-term goals, but be flexible and willing to change them when circumstances change. While there is no crystal ball, it is useful to develop options and alternative plans. Sometimes even the best laid plans don’t work out so be prepared for the unexpected.

Set stretch goals
Don’t ever settle for mediocrity. The key to stretch is to reach for more than you think is possible. It is better to reach for the impossible than to settle for just another lackluster performance. Decimal point thinking should be discouraged.

“…self confident people know that it is quality of their effort toward achieving the impossible that is achieving the ‘impossible’ that is the ultimate measure.”

Quality is your job
When we talk about quality, it's not only managers job or we have to launch a company wide quality program to make a difference. Every product, service, memo, idea, report etc. bears a certain level of quality. Make sure to infuse quality into everything you do. The best way to ensure quality is to understand that it’s your job, 24 hours a day and seven days a week.

“Nothing is constant but change!

All existence is perceptual flux of being & becoming”
- Ernst Heinrich Haeckel
… for a conscious being to exist is to change, to change is to mature, to mature is to go on creating oneself endlessly.
- Henri Bergson, French philosopher

The road to world class leadership is not o journey, it's a race!
Before you can figure out how to get where you are going,
you have to know where you are starting from.


“ What we are looking for…are leaders at every level who can energize, excite and inspire rather than enervate, depress, and control.”
Don’t Manage….Lead

“How do you bring people into change process? Start with reality …When everybody gets the same facts, they’ll generally come to the same conclusion.”
Don’t assume everything….Face reality


World Class Leadership


Honda was the first Japanese company that started an international manufacturing facility in Belgium by manufacturing mopeds in that country.

Today, Honda Motors has earned itself a formidable placing in the auto-making industry.

This success of Honda Motors can be directly traced to the visionary leadership of Mr. Honda, the founder of the company. The often repeated and usually mentioned theme "globalization" of today's business world is not just a fashionable word but a hard reality which businesses throughout the world, whether small or big, must learn to live with.

And to successfully live with this reality, companies must raise their standards from domestic to international levels, strive for excellence not only in their own industry but in other industries as well. This stature and standard is known as world class standard.

For any organization to be truly called a world class organization, it must have the desire, will and above all, the strategies for reaching that position. Thorough knowledge of the global economy, fanatic obsession with quality increased focus on employee professionalism, practice self reinvention, and above all possession or acquisition of global leaders are some of the strategies which can give birth to thoroughbred companies, rightly known as world class organization.

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