The
scope of QCC activity lies in the improvement of quality
of
Work
area
Working environment
Methods of working / manufacturing
Products & services
All the above improvements eventually results in
Lower costs
Higher productivity
Better earnings for an organization ut Requirement from Management
Top
management commitments
The
top management must be committed to providing all the support,
encouragement and necessary. Infrastructure for QCC activities.
The inputs required from top management are:
Creating
an environment filled with trust, confidence and respect
for the workers to unleash their hidden potential and capabilities
to the fullest extent.
Impressing
upon the workers on the need of launching QCC activities
to their own benefits, which would eventually improve quality.
Arranging
training facilities/ programmes on QCC for workers.
Arranging
appreciation programs on QCC for middle management and
securing their confidence. Support and involvement in QCC
activities.
Building
the required organizational infrastructure for forming
the QC circles, motivating and mobilizing them to actions
and sustaining the QCC activities to the benefits of the
organization.
Constantly
monitoring the QCC activities to eliminate shortcomings
and Introducing corrective measures for continuous developments
Middle
Management Commitments
To
make the QCC effective and result-oriented, the middle
management should Make themselves knowledgeable and up-to-date
about the concepts and working of the QCC's,
Make
themselves responsive to the ideas and contributions by
one and all a shop floor.
Create
a conducive and stimulating atmosphere for the workers
such that their creativity can be energized and properly
channelised.
Develop
an attitude to accept responsibility and stop blaming others.
Look
at the top management as a group of senior colleagues and
part of their own working team.
It is Imperative that the above efforts of the middle management
will be effective if the top management shows their confidence
and trust to the middle
manages and give all the support & encouragement required
Basic
Tools of QC
The
workers should be given in-depth exposures to basic OC
techniques (i.e. 7 basic tools of QC), which are as follows:
1.
Stratification
2. Check-sheets
3. Pareto analysis
4. Cause & Effect diagram
5. Histogram /Frequency distribution
6. Control charts / graphs
7. Scatter diagram
In
the training programme, all the above tools should be taught
with presentation of live case studies drawn from the particular
organization itself. Following classroom lectures, the
participating workers should be given live projects in
their own work fronts with a view to make them learn to
utilize above tools of QC. The workers should also be directly
and indirectly exposed to successful QCC activities in
other organizations.
A
part from the training programme as basic tool of QC, various
means as given below may be followed for motivating the
workers to undertake QCC activities
Formal
presentation of the case studies by the workers themselves
before the management
Publication
and distribution of in-house case study volumes
Publication in House Magazine
Awards for good case studies
Recording in personnel file
Participation of the workers (in small groups) in major forums
Infantile
mortality failure of these QC circle has been found to
be very high. Probe Into such failures revealed that the
following were the frequent modes of failures in general:
By-passing
top management.
Not-convincing top management.
Non-committing by top management.
Lip sympathizing by top management.
Mistrusting by middle management.
Disassociating by middle management.
By passing the work force.
Poor leadership In QC circle.
Lack
of team spirit and non. Cooperation among the members in
a QC circles
Lack
of proper guidance from the management in the face of difficulties
experienced by a QC circle while pursuing a problem
Lack
of motivational measures for the QCC members.
Stagnating knowledge
Poor
information feed-back mechanism
Therefore,
to make the QCC activities a success, the top management
of the business organizations should be fully committed
to the cause of quality.
